About us: 

We are a dynamic and forward-thinking international company, with our European Headquarters in Belgium. The space business within Redwire is involved in a wide variety of exciting projects and programs, from developing and building satellites to complex space instruments and mechanisms. 

Our projects are highly innovative, technically challenging and diverse. We have projects in all phases of the product lifecycle. It ranges from study phases, design and testing of qualification models up to full integration and testing of flight hardware and support to launch campaigns. 

Our IT department plays a crucial role in supporting and optimizing our daily operations. Therefore, we are looking for a driven IT Service Team Lead to take our IT Support Team to be the driving force of our day-to-day IT operations.

Position Overview: 

As the IT Service Team Lead for Europe (locations in Belgium, Luxembourg and Poland) you’ll report to our European CFO with a close collaboration with our IT Infrastructure Manager. You are responsible for the daily follow-up of IT activities and managing the IT Support Team (internal employee based in Luxembourg with a dotted line and a rotating team of 3 external IT professionals that ensure on site continuous IT support in Belgium). You are the point of contact for IT-related issues and ensure that technical problems are resolved quickly and efficiently. Additionally, you actively contribute to improving our IT processes.

Key Responsibilities:

• Leading the IT Support Team and ensuring optimal collaboration.
• Daily follow-up of IT activities and monitoring service levels.
• Coordinating and resolving technical problems and incidents.
• Analyzing recurring issues and implementing structural improvements.
• Drafting and following up on IT processes and procedures.
• Reporting performance and improvement points to management.
• Acting as a bridge between IT and other departments.
• Following and working within the ISO27000 framework.

Qualifications:

• Bachelor's or master's degree in IT or a related field, or equivalent experience.
• Minimum of 3 to 5 years of experience in a similar role.
• Experience with a multiple-site and hybrid environment.
• Strong communication skills.
• Problem-solving ability and stress resistance.
• Technical knowledge of:
  • Azure/Entra
  • Windows Server
  • Linux
  • VMWare ESX
  • Network: TCP/IP, Ethernet, Wifi
  • Windows 10 + Windows 11
  •  Microsoft Dynamics 365 is a plus
• Fluent in Dutch and English.

What We Offer:

You’ll not only get to work in a well-known space company offering flexibility, a competitive compensation package, work-life balance, and an open and friendly working environment, but you will also become one of the privileged IT Service Team Leads that can say they supported projects that are orbiting Earth!